The Five Stages of Analytics Adoption

In this episode of Fire Headlines, host Samantha Didion is joined by Chief Ken Kehmna and special guest Daniel Haight, President and Co-Founder of Dark Horse Analytics and Dark Horse Emergency, to explore how data analytics can transform the fire service. They break down the five stages of analytics adoption—deny, blame, game, accept, and optimize—while discussing strategies to overcome resistance and use data to improve decision-making and operations.